Privacy.Policy

1. Data Controller Information

Sameli Logistics, headquartered in Mexico City, Mexico, serves as the data controller responsible for processing your personal information in accordance with applicable privacy regulations.

2. Information We Collect

We collect the following information when you engage with our services or interact with our platform:

• Full name and professional title
• Business email address
• Contact phone number
• Company address and shipping locations
• Business registration details (company name, tax ID, fiscal address)
• Shipment and logistics documentation
• Billing and payment information (processed through secure channels)

3. How We Use Your Information

Your information enables us to deliver seamless global logistics solutions:

• Providing end-to-end freight forwarding and international logistics services
• Generating and managing personalized service quotes
• Processing shipments and providing real-time cargo tracking
• Keeping you informed about shipment status and delivery updates
• Ensuring compliance with customs, trade, and regulatory requirements
• Handling invoicing, billing, and payment processing
• Delivering responsive customer support and technical assistance

4. Information Sharing

We share your information only when necessary to deliver our services, including: licensed customs brokers, ocean and air carriers, ground transportation partners, customs and regulatory authorities, and cargo insurance providers. Your data is never sold or used for commercial purposes.

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of any inaccurate information
• Erasure: Request deletion of your data, subject to legal retention requirements
• Object: Withdraw consent or object to specific processing activities

To exercise these rights, contact our Data Protection team at: [email protected]

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and optimize our content. You can manage cookie preferences through your browser settings at any time.

7. Data Security

We employ robust administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security protocols are continuously updated to meet evolving threats.

8. Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or regulatory requirements. Any updates will be posted on this page with a revised effective date.